Returns & Refunds

It’s easy to return an item to us. Unless faulty or not as described, returned items must:

  • Be returned to us within 30 days of receipt. We will not accept the return after this time has elapsed.
  • Be unopened and in resalable condition..

If you want to order a replacement product in the meantime, just go ahead and place another order in the usual way.

When we receive your returned package, we’ll arrange your refund. We’ll do this as promptly as possible and usually within 10 working days of receipt of your package. Should you need any further help, please contact our customer service team.

Returns to be posted to:

Eternal Zest
145 Anglian Way

We’ll refund the cost of the items, but not the postage costs.